Shipping policy

At Moreno Engineering, we aim to get your order to you as quickly and reliably as possible. This policy outlines how shipping works for items purchased through morenoengineering.com.au.

1. Shipping Timeframes

Most orders are processed and shipped within 2-5 business days.
Please note: In some cases, delivery may be delayed by up to 2 weeks due to circumstances beyond our control, such as:
- Weather disruptions
- Courier strikes
- Material shortages
- Seasonal demand or holiday periods

We will always do our best to notify you of any major delays.

2. Shipping Rates

Shipping costs are calculated automatically at checkout.
Rates depend on your location, the size and weight of the item(s), and the current rates set by the courier services.
Shipping prices may vary during different times of the year due to demand or courier fee adjustments.

3. Delivery Locations

We ship Australia-wide. If you are located in a remote area, delivery may take slightly longer. Coming from Perth, Western Australia.

4. Tracking & Notifications

Once your order is shipped, you will receive tracking information via email or SMS so you can monitor your delivery status.

5. Missed Deliveries

If a delivery is missed or returned due to incorrect address information or failure to collect, we may be responsible for re-delivery fees.

Questions or Concerns?

If you have any questions about your order or shipping status, contact us at:
📞 0450 111 307
📧 info@morenoengineering.com.au

Shipping Policy - Effective Date: 1 Oct 2025